Shipping & delivery policy.
HueVista is delivered electronically and instantly. Nothing is shipped. Last updated August 2026.
1 · Nothing is shipped
HueVista is a software service. There is no physical product, no packaging and no courier: everything you buy is delivered electronically to your HueVista account. No shipping address is collected and no delivery charge is ever added to a payment.
2 · When access starts
Access is granted immediately on successful payment — typically within a few seconds, and in all cases within a few minutes. A subscription becomes active as soon as the payment is confirmed. Points bought are credited the moment the payment clears and are spendable straight away; extra projects and reopens are added to your account the instant they are paid for, whether with points or by card.
3 · In-store kiosk purchases
When a walk-in customer pays at a shop's kiosk link, their access code and visualisation session are issued on the same screen as soon as the payment succeeds. Nothing is emailed, posted or collected later. If the connection drops between payment and the code appearing, reloading the page re-issues the same code — the purchase is never lost.
4 · Points
Points bought are credited as soon as the payment is verified. Points earned from a kiosk sale are credited the moment that sale is verified. Both are usable immediately and expire one year from the day they are credited.
5 · If something does not arrive
If a payment succeeds and the corresponding access, credit or points do not appear on your account, write to payments@huevista.org with your payment reference. We investigate the same business day and either deliver what was bought or refund it in full.
6 · Service availability
The service is delivered over the internet and is available worldwide, though it is built for India and billed in Indian rupees. Planned maintenance is announced in advance where it is likely to interrupt use.